...
Before you click “Save“ it’s important to click “Validate“ button first and then if everything is fine the app will let you to click “Save“ button and save the configuration.
Please don’t forget to enable LiveChat event on the admin page on the top of configuration:
Please make sure that you selected Service Desk project type.
Please make sure to register LiveChat Agents in Jira.
Agents should have permissions at least for “assigned users“.
Please select default reporter and service user:
If users selected correctly then you will see Jira Comments created by service user:
