All messages sync in real-time. They added as Jira issue comments:
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Support template variables in Jira issue summary and description fields.
Support mappings LiveChat variables to Jira text custom fields.
Auto-closing Jira issues feature with desired resolution and status.
Detailed sync status and flexible configuration.
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Widget on the LiveChat side(you can navigate Jira issues right from the LiveChat chatting window and you can change Jira issue status right from the widget as well):
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Automation of the process of Jira ticket issuing. Real-time livechat synchronization from LiveChat to Jira

Installation

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